PRIVACY POLICY

House of Healing

Effective Date: October 13, 2026

1. Introduction

Welcome to House of Healing ("House of Healing," "we," "us," or "our"), operated by Doors of Health LLC, doing business as House of Healing.

At House of Healing, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, book appointments, purchase products or memberships, subscribe to email or SMS marketing communications, or otherwise interact with our business.

The information we collect may include your name, email address, mobile phone number, purchase history, appointment history, website browsing activity, and communication preferences.

We use this information to provide and improve our services, process transactions, manage appointments, send order and booking updates, personalize your experience, and deliver promotional emails and text messages when you have provided the required consent.

We are committed to maintaining the confidentiality of your personal information and respecting your communication preferences.

Website: https://ochouseofhealing.com

By using our website, you acknowledge the data practices described in this Privacy Policy. Where required by law, we will obtain your consent separately.

2. Information We Collect

House of Healing collects certain personal information when you visit our website, create an account, book services, purchase products or memberships, subscribe to communications, or otherwise interact with our business.

The information we may collect includes:

Personal and Contact Information

  • First and last name

  • Email address

  • Mobile phone number

  • Billing and mailing address

Purchase and Booking Information

  • Appointment and service booking history

  • Membership and package purchases

  • Product purchase history

  • Transaction and payment records

  • Order details and purchase preferences

Website and Browsing Information

  • IP address

  • Device and browser information

  • Pages visited and browsing activity

  • Website interactions and referral sources

  • Cookies and similar tracking information

  • Shopping cart contents, checkout activity, and whether a cart was abandoned, when our online store and tracking tools are enabled

Marketing and Communication Information

  • Email and SMS subscription preferences

  • SMS opt-in consent and consent records, including how and when consent was provided

  • Interactions with promotional emails and text messages

  • Customer inquiries and communications

We collect information directly from you, automatically through website technologies, and from service providers involved in operating our business.

3. How We Use Your Information

We collect and use customer information for legitimate business purposes, including:

  • Appointment Management: Scheduling appointments, sending booking confirmations, appointment reminders, and service updates.

  • Order and Purchase Updates: Processing purchases, sending order confirmations, receipts, transaction notifications, and relevant purchase updates.

  • Email and SMS Marketing: Sending promotional emails and text messages about special offers, memberships, events, new services, and wellness programs when you have provided the required consent.

  • Shopping Cart Reminders: When enabled, identifying incomplete checkouts and sending cart reminders by email or, where you have consented to marketing texts, SMS.

  • Personalization: Recommending services, products, and memberships based on customer interests, purchase history, and preferences.

  • Customer Support: Responding to questions, providing assistance, and communicating important information.

  • Website Analytics: Analyzing browsing activity and website performance to improve our website, services, and customer experience.

  • Business Operations: Maintaining customer records, managing memberships, preventing fraud, and complying with applicable legal obligations.

We use customer information only for purposes permitted by applicable law and consistent with this Privacy Policy.

4. Email and SMS Marketing and Mobile Information Privacy

House of Healing offers customers the opportunity to subscribe to promotional emails and SMS text messages.

When you voluntarily opt in to SMS marketing, you may receive text messages regarding special offers, promotions, memberships, events, new services, and other House of Healing updates, including shopping cart reminders if that feature is enabled.

We collect your phone number and record your consent when you submit an SMS signup form or otherwise expressly opt in through an approved signup process. We use your number to deliver the messages you consented to, administer the messaging program, respond to requests, and maintain consent and opt-out records.

We do not treat merely providing a phone number for booking or checkout as consent to promotional texts.

SMS Marketing Terms

  • Message frequency may vary.

  • Message and data rates may apply.

  • Reply STOP to unsubscribe from promotional text messages.

  • Reply HELP for assistance, where supported.

  • Consent to receive marketing text messages is not a condition of purchasing any goods or services.

  • You may unsubscribe from marketing emails using the unsubscribe link included in our emails.

Mobile Information and SMS Consent Protection

We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

We may provide information to contracted messaging vendors solely to deliver our messages and administer the program on our behalf, not for their independent marketing.

We do not sell, rent, or disclose mobile phone numbers or SMS consent information to third parties or affiliates for their independent marketing or promotional purposes.

We may use authorized service providers, including Klaviyo and messaging delivery providers, solely to facilitate communications you have requested or consented to receive. These providers process information on our behalf and are not authorized to use your mobile information for their own marketing purposes.

We respect your communication preferences and honor applicable unsubscribe and opt-out requests.

5. Cookies and Website Tracking

Our website may use cookies, pixels, and similar tracking technologies to improve website functionality, understand visitor activity, measure marketing performance, and personalize content.

These technologies may collect information such as:

  • IP addresses and device information

  • Pages visited and time spent on our website

  • Website browsing activity and interactions

  • Referral sources and general location information

  • Interactions with marketing campaigns

We may use third-party platforms, including Squarespace and Klaviyo, to assist with website analytics, customer communications, and marketing activities.

Shopping Cart and Abandoned Checkout Tracking

House of Healing's website may use cookies and e-commerce or marketing plugins to keep track of items you place in your shopping cart, including when you leave without completing a purchase.

If enabled, this information is used to determine when to send shopping cart reminder messages by email or, only when you have provided the required SMS marketing consent, by text message.

These tools may associate cart activity with contact information you provide during checkout or signup.

Certain technologies may be used to measure advertising effectiveness or provide personalized marketing, subject to applicable privacy requirements.

Location Information

We may infer your approximate geographic area from your IP address or device/network information for website analytics, security, and general service-area insights.

We do not currently describe this as precise, continuous GPS location tracking.

If we introduce a feature that requests precise device location, we will explain its purpose and obtain any required permission before collecting it.

You may manage certain cookies through your browser settings or privacy preference tools available on our website.

6. How We Share Information

House of Healing may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These providers may include:

  • Squarespace: Website hosting, website functionality, and online forms.

  • Klaviyo: Email marketing, SMS marketing, customer communications, and marketing analytics.

  • MINDBODY: Appointment scheduling, customer management, memberships, and transaction processing.

  • Payment Processors: Secure payment processing and transaction management.

  • Analytics and Technology Providers: Website analytics, security, and operational support.

These providers may process personal information on our behalf and are expected to protect that information in accordance with applicable contractual and legal obligations.

We may also disclose information when required by law, to protect our legal rights, prevent fraud, or in connection with a business transfer or reorganization.

We do not sell customer contact lists to third parties for their independent marketing purposes.

Mobile phone numbers and SMS opt-in consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Any disclosure of personal information for advertising, analytics, or other purposes will be subject to applicable privacy laws and any required consumer choices.

Any such sharing or sale excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their independent marketing or promotional purposes.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include secure third-party platforms, access controls, and appropriate business procedures.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

  • Provide our services and maintain customer accounts.

  • Manage appointments, memberships, and purchases.

  • Fulfill customer requests and communications.

  • Maintain legally required business and transaction records.

  • Comply with applicable legal obligations.

  • Resolve disputes and enforce our agreements.

When personal information is no longer reasonably necessary, we will delete, deidentify, or securely dispose of it as appropriate, subject to applicable retention requirements.

8. California Privacy Rights

House of Healing is located in California and respects the privacy rights of California residents.

Under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended, eligible California residents may have certain rights concerning their personal information.

Depending on the circumstances and whether the relevant laws apply to our business, these rights may include:

  • Right to Know: Request information about the categories and specific pieces of personal information collected about you.

  • Right to Delete: Request deletion of certain personal information, subject to applicable exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Opt Out: Opt out of certain sales or sharing of personal information, where applicable.

  • Right to Limit: Limit certain uses and disclosures of sensitive personal information, where applicable.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

Certain information may be exempt from particular requests when retention or processing is necessary for legal compliance, security, transactions, or other permitted purposes.

To submit a privacy-related request, please contact us using the information provided in Section 13.

We may need to verify your identity before processing certain requests.

9. Health and Wellness Information

Because House of Healing provides wellness services, customers may voluntarily share information about their wellness goals, service preferences, or other health-related matters.

We use this information, when collected, to assist with service selection, customer support, appointment preparation, and providing an appropriate wellness experience.

We take reasonable measures to protect the confidentiality of information customers share with us.

Certain medical or clinical services may be provided by independent healthcare professionals or partner organizations.

Those providers may maintain separate patient records and operate under their own privacy policies and applicable healthcare privacy laws.

Where required, additional notices, authorizations, or privacy protections may apply to health-related information.

We do not use sensitive health information for promotional communications without an appropriate legal basis or required authorization.

10. Third-Party Websites and Services

Our website may contain links to independently operated third-party websites, booking platforms, payment processors, and other services.

These third parties may collect and process information according to their own privacy policies.

House of Healing is not responsible for the privacy practices, content, or security of independently operated third-party websites.

We encourage customers to review the privacy policies of any third-party services they use.

11. Children's Privacy

Our website and marketing communications are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website without appropriate parental or legal guardian authorization.

If we become aware that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete that information as required by applicable law.

Parents or legal guardians who believe their child has provided personal information may contact us using the information below.

12. Your Choices and Changes to This Privacy Policy

Your Privacy and Communication Choices

You may manage certain aspects of your personal information and marketing preferences at any time.

You may:

  • Unsubscribe from promotional emails using the unsubscribe link included in our emails.

  • Opt out of marketing text messages by replying STOP.

  • Contact us to request access to, correction of, or deletion of certain personal information.

  • Update your contact information and communication preferences.

  • Adjust certain cookie preferences through your browser or available website controls.

Opting out of promotional communications does not necessarily prevent us from sending essential transactional messages, appointment notifications, or other service-related communications permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, data practices, or applicable laws.

When changes are made, we will update the effective date displayed at the top of this policy.

We encourage customers to review this page periodically to stay informed about how we protect their personal information.

13. Contact Us

If you have questions about this Privacy Policy, our information practices, or your privacy rights, please contact us.

Doors of Health LLC DBA House of Healing

Laguna Beach, California, United States

Website: https://ochouseofhealing.com

Email: chad@ochouseofhealing.cm

Phone: 8082849048

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable law.